Return & Refund Policy

1. Overview

At Mufasa, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return or exchange it according to the terms outlined below.

This policy applies to all purchases made through our website, 

2. Eligibility for Returns

We offer a 7-day return and exchange window starting from the date you receive your order.

To be eligible for a return, the item must meet the following criteria:

  1. Condition: The item must be unused, unworn, and in the same condition that you received it.
  2. Packaging: It must be in its original packaging (including the watch box, protective films, manuals, and any complimentary items).
  3. Proof of Purchase: A receipt or proof of purchase is required.
  4. Non-Returnable Items: The following items cannot be returned or exchanged:
  5. Items that show clear signs of wear or damage.
  6. Items that have been adjusted, sized, or engraved.
  7. Items purchased as part of a final sale or clearly marked as non-returnable.

 

3. How to Start a Return

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at mufasa.officialstore@gmail.com within 14 days of receiving your order. Please include your Order Number and the reason for the return or exchange.
  2. Awaiting Confirmation: We will review your request and reply with instructions on how and where to send your package.
  3. Shipping the Item: You will be responsible for the cost of return shipping unless the return is due to a defect or error on our part (see Section 5). Please use a trackable shipping service.

 

4. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  1. Approved Refunds: 

    Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  2. Approved Refunds: If approved, your refund will be processed The refund will be issued as a direct bank transfer to an account provided by the customer, or provided as store credit. This process will be completed within 10 business days after approval.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, we will be responsible for covering the return shipping costs.

Please contact us immediately (within 48 hours of delivery) with:

  1. Your Order Number.
  2. Clear photographs or a video showing the defect or damage.

We will promptly send you a prepaid shipping label and, upon inspection, offer a full refund or send a replacement item if available.

6. Exchanges

If you need to exchange an item for a different color or model, please follow the standard return process (Section 3) to return the original item. Once the return is approved, you can place a new order for the desired item.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: mufasa.officialstore@gmail.com