Privacy Policy

This Privacy Policy describes how Mufasa ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from Mufasa.store

1. Collection of Personal Information

We collect various categories of Personal Information to successfully operate our business and provide our services.

A. Information You Provide Directly

This is information you voluntarily give to us when you interact with the Site, primarily during the checkout process, account creation, or when contacting customer service.

  1. Contact Information: Name, Email Address, Phone Number.
  2. Delivery Information: Shipping Address and Billing Address.
  3. Payment Information: Payment details (processed securely by our payment processor, e.g., credit card number, expiry date, security code).
  4. Account Information: Username and password for your Mufasa account.
  5. Correspondence: Content of communications when you email us (e.g., customer service inquiries).

 

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and interaction with our Site using cookies, log files, and other tracking technologies.

  1. Device Information: IP address, browser type, operating system, time zone, and unique device identifiers.
  2. Usage Data: Pages viewed, products searched, referring websites, and date/time stamps.

 

2. Use of Personal Information

We use your Personal Information for the following purposes:

  1. Order Fulfillment: To process your payments, ship your orders, provide invoices, and confirm your purchase.
  2. Customer Service: To manage your account, respond to your inquiries, and process returns or exchanges.
  3. Marketing & Advertising: To send you promotional emails, advertisements, and targeted marketing communications (only if you have subscribed or consented).
  4. Security & Fraud Prevention: To screen orders for potential risk or fraud and to maintain the security of our Site.
  5. Site Improvement: To analyze customer traffic, understand user preferences, and improve the layout and content of the Site.

 

3. Sharing of Personal Information

We share your Personal Information with trusted third parties to help us provide our services and fulfill our contractual obligations.

  1. Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
  2. https://www.shopify.com/legal/privacy
  3. Payment Processors: We share payment data with providers COD partner(s) to securely process payments.
  4. Shipping & Logistics: We share your name, address, and contact information with couriers and shipping partners Aramex to deliver your order.
  5. Marketing/Analytics: We use tools like Google Analytics to understand how customers use the Site. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  6. Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

 

4. Your Rights and Choices

We respect your right to control your Personal Information. You have the following rights:

  1. Opt-out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you.
  2. Access/Correction: You have the right to request access to the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. Please contact us using the information below.

 

5. Cookies

We use "cookies" and similar technologies to enhance your experience, analyze trends, and administer the Site. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from using some features of the Site.

 

6. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on the Site with a revised "Effective Date."

 

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

Email: mufasa.officialstore@gmail.com