FREQUENTLY ASKED QUESTIONS
Ordering and Payment:-
Q: What payment methods do you accept?
A: We offer the convenience of Cash on Delivery (COD) across Saudi Arabia and the United Arab Emirates.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a separate shipping confirmation email that includes your tracking number and a link to the courier's website. Please allow up to 24 hours for the tracking information to become active.
Q: Can I modify or cancel my order after it's placed?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at mufasa.officialstore@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the shipping phase.
Shipping and Delivery:-
Q: What are your shipping timelines and costs?
A: Delivery times and costs vary based on your location:
- Processing Time: All orders are processed within 1-2 business days.
- Shipping Time: Delivery typically takes 3-5 business days after dispatch.
- Shipping Fees: We offer complimentary shipping for all orders.
Q: Which regions do you ship to?
A: We currently offer shipping exclusively within Saudi Arabia and the United Arab Emirates.
Returns, Exchanges, and Warranty:-
Q: What is your return and exchange policy?
A: Customer satisfaction is our priority. We accept returns or exchanges within 7 days of delivery. The item must be unused, undamaged, and in its original packaging. Please refer to our Return & Refund Policy for complete eligibility details and instructions on how to initiate a return.
Q: Do your watches come with a warranty?
A: Yes, every watch we sell is covered by 6 months warranty against manufacturing defects. This warranty does not cover damage resulting from accidental drops, water exposure outside of the product's specified water resistance, or normal wear and tear.
Product Information:-
Q: How water-resistant are your watches?
A: The water resistance level varies by model. Most of our watches are designed to be splash-resistant (3ATM), making them suitable for everyday use like handwashing or light rain. We recommend checking the individual product page for the specific Atmospheric Pressure (ATM) or Depth Rating (Meters) and advise against using them for swimming or showering unless explicitly stated.