Shipping policy

At Mufasa Official Store, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review the details below to understand our shipping timelines, costs, and order tracking.

📦 Where We Ship

We currently deliver to:

  • 🇦🇪 United Arab Emirates (UAE)

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

📍 Estimated Delivery Times

Location Estimated Delivery Time
🇦🇪 UAE 1–3 business days
🇸🇦 KSA 3–5 business days

Note: Delivery times may vary depending on your city and courier availability.

💳 Shipping Rates

  • UAE: AED 15
     → Free shipping on orders over AED 150

  • KSA: SAR 20
     → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your location.

🧾 Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

🛑 Shipping Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • Customs processing

  • Public holidays or severe weather

  • Courier service disruptions

We appreciate your patience in such cases.

📨 Incorrect Address Policy

Please ensure your shipping address is accurate before confirming your order.
Mufasa Official Store is not responsible for delays or losses due to incorrect or incomplete address details.

💬 Need Help?

If you have questions about your order or delivery status, we're here to assist.

📧 Email: mufasa.officialstore@gmail.com
📍 Serving customers in the United Arab Emirates and Saudi Arabia