FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required.
Just shop and enjoy. 🎉
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
Fast, reliable, and always on time. 🚚
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available across both KSA and UAE.
Because convenience should arrive at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused and in its original packaging.
🔁 Check out our full Return & Refund Policy for more info.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS, so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or a full refund — your choice.
7️⃣ Do you ship internationally?
Not yet. We currently ship only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📩 Email: mufasa.officialstore@gmail.com
Or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only offer authentic, high-quality products sourced from trusted suppliers.
✨ Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at mufasa.officialstore@gmail.com as soon as possible.
💬 Still have questions?
We’re here for you anytime.
📧 mufasa.officialstore@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia