Return & Refund Policy
At Mufasa Official Store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made the return and refund process simple and stress-free.
✅ Return Eligibility
You may request a return within 7 days of delivery if the following conditions are met:
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The item is unused, in its original packaging, and in the same condition as received
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The request is made within 7 days of receiving your order
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You provide proof of purchase (order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
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Used, damaged, or altered items
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Return requests made after 7 days of delivery
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Final sale, clearance, or promotional items
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Gift cards or free giveaway items
🔁 How to Return an Item
To start a return:
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Email us at 📧 mufasa.officialstore@gmail.com with your order number and reason for return
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Our team will review your request and send return instructions
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Ship the item back to us — return shipping is the customer’s responsibility, unless the item was damaged or incorrect
After we receive and inspect the return, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method
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Your bank or payment provider may take extra time to reflect the refund
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You’ll receive an email confirmation once the refund is processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or wrong, please contact us immediately:
📧 mufasa.officialstore@gmail.com
Include:
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Your order number
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Clear photos of the item received
We’ll arrange a free replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
Still waiting on your refund?
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Check with your bank or payment provider
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If there’s still no update, reach out to us — we’ll help right away:
📧 mufasa.officialstore@gmail.com
💬 Need Help?
We’re always here to support you.
📧 Email: mufasa.officialstore@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia